Contact & Support
Last updated: September 11, 2026
Get in touch
Nelvaca Commerce is a technology platform owned and operated by Macbay Innovative Solutions Ltd. Our official support contact is:
What we can help with
You can reach out to this address for:
- Order assistance
- Payment issues
- Order cancellations
- Returns and refunds
- Account and privacy questions
- Complaints and general support
For anything related to cancelling or returning an order, see our Returns, Refunds & Cancellations policy. For how we handle your personal information, see our Privacy Policy.
Before you write in
If your question is about a specific order, it helps to include your order number so we can find it quickly. We aim to respond to every message, though we don't currently publish guaranteed response times.